Please review the following top 15 frequently asked questions/answers and let us know if there’s anything we can add to further help you understand our business! Thanks!
1. What needs to be done to my house?
This is addressed at the time you schedule an appointment with us to review your property. In a nutshell, as long as the home is CLEAN, freshly painted, and in working order, you have an A-1 rental, ready to fit any tenants needs!
2. Do you determine for how much my property will rent?
Yes, indeed! It’s one of our many specialties!
3. How will you find tenants and how long will it take?
Internet-based advertising is the best way to attract potential tenants! Our industry affiliation also helps guarantee quality tenants; therefore, resulting in an average 30-60 day occupancy.
4. Can I say who I want as tenants for my house?
Absolutely! In the end, you’re ultimately responsible for “approving” or “denying” any rental candidates. Once an application is received, we process their background and credit to compile a report for your review!
5. When do I receive my money each month?
We always aim to deposit funds into your account by the fifth (5th) of each month; however, if the fifth (5th) lies on a weekend and/or holiday, we will deposit on the next business day.
6. Who does the repairs on my property? Can I use my contractor?
We’ve carefully selected our contractor(s) and negotiated competitive rates on your behalf; however, you’re more than welcome to hire your own contractor! Please know, though, that if you do opt to utilize our contractor(s), we will always provide you with a courtesy call/e-mail to attain your authorization, beforehand.
7. What happens if a tenant does damage?
We collect a security deposit, of which may be utilized to cover damages in excess of what is legally considered normal wear-n-tear.
8. What happens if the tenant leaves before the end of the lease?
We guarantee any tenant we place in your property through the duration of the lease agreement. It’s only fair – you paid for a service and we’ll warranty that service!
9. Will I be charged another Finder’s Fee at the end of the lease term?
Yes, but, only if we need to find and place a new tenant in your property. If the tenant remains in the property and would like to renew their lease agreement, you would only be charged a lease renewal fee, equal to $295.00.
10. Why do you charge $600 up-front?
The $600 is for our time, travel, and efforts we put into renting your home; but, most importantly, it’s a promise to conduct business together. If we’re going to put forth the effort into renting your property, we want to ensure the effort is mutual. Please know, this is not ‘in addition’ to the finder’s fee, rather you’re simply paying a portion of that finder’s fee up-front.
11. Do you initiate an eviction, if necessary?
Yes, it’s included in our monthly management service. It’s a rare occurrence, as we make sure to perform our due diligence on the front-end, prior to placing such a tenant in your property. Our tenant screening process is extremely thorough, not allowing much to slip through the cracks, if you know what we mean!
12. Do you perform property inspections?
Without question. It’s just part of the job!
13. Do you charge any other fees, besides finder’s and management?
Yes, a lease renewal fee, as indicated in 9., above. Other than that – Nope!
14. What else can you tell me about your company?
Kelli Fleetham, Owner & Operator of The Fleetham Group, has been in the property management industry for almost fifteen (15) years now! The experience she has attained is next-to-none. Kelli will remain the face of the company and will always be your main contact! She will conduct the showing’s, facilitate rent collections, and will refuse to allow anyone else represent her brand. After all, who else is better equipped to run an admirable company than its owner?
15. What makes you different from your competition?
Simply put, it’s the quality of our service. We’ve been the ‘Warehouse’ route before, only to learn that our quality was compromised for quantity. Upon ensuring that reality, we scaled back to a manageable number of accounts and will not ever place our company in such jeopardy again! It’s quality vs. quantity 24/7/365. We’re proud to be ‘Owner Operated’!